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If there’s something you’re not happy with, we’d like you to tell the right people about it so that we can put matters right.

Please contact us straight away.

In the first instance, our Customer Service Team is here to help and their aim is to provide the faster solution for you. Once we receive your complaint, you will be contacted within 5 working days to discuss further.

If you are making us aware of a product-related issue after it has arrived in your home, our Customer Service team are the best team to contact.We will ask you to provide essential information and photographs to show us what the issues are.

Email: (if sending us attachments, please make sure these do not exceed
Phone: +44 207 459 4350
Post: Customer Services, TGE Trading Limited, 17 Shield Drive, West Cross, Brentford, TW8 9EX